Policy - Terms & conditions

Please read the terms and conditions below carefully. By submitting an order to Bedecked Haberdashery, you are agreeing to such terms and conditions, which will apply to any purchase you make from Bedecked Haberdashery on this website.

  1. Definitions
    1. Unless the context otherwise requires, the following words and phrases shall have the following meanings: "Bedecked", " Bedecked Haberdashery" "us" or "we" means Bedecked Limited (Company Number 4844697) of Barningham Park Coach House, Barningham, Richmond, DL11 7DW "Merchandise" means the textile trimmings, fastenings and other accessories available for supply by Bedecked Haberdashery on the Website;
      "Website" means the Bedecked Haberdashery website for the sale of Merchandise at
      "you" "your" or "customer" means the person, firm or company placing an order for Merchandise with Bedecked Haberdashery;
  2. Merchandise
    1. The Merchandise displayed on this Website is not shown to actual size nor are its images binding as to detail. In particular, the colour of the relevant Merchandise may not have reproduced accurately on the Website, and therefore we recommend that you initially purchase a swatch or sample of such Merchandise prior to ordering the entire quantity required.
    2. All Merchandise is subject to availability. In the event that any Merchandise you order is not available, we will contact you and may offer a reasonable substitute, which you will be entitled to reject.
    3. Swatches, or samples of approximately 10 cm in length, are available for all cut Merchandise in our range (except for Oddments). The prices for such swatches are shown individually on the Website. There is a maximum of 4 swatches per order
  3. Price of the Merchandise and Handling Charges
    1. The price of the Merchandise will be as stated on our Website at the time you submit your order.
    2. The prices stated on the Website will be inclusive of any value added tax payable thereon.
    3. The price of the Merchandise does not include our handling charges, which will be charged in addition to the aggregate price of the Merchandise.
  4. Payment
    1. You may pay for the Merchandise you order by credit, debit or charge card either
      1. online by completing the relevant section of the order form with your card details; or
      2. submitting such card details to us by telephone following receipt of your order confirmation number from us.
    2. Your order will be cancelled if either you are not fully entitled to use your nominated credit, debit or charge card or such card has insufficient funds to cover the price of the Merchandise ordered plus the associated delivery charges. 
    3. Upon receipt of payment in cleared funds, we will send you an acknowledgement by e-mail.
  5. Order Confirmation
    1. Notwithstanding any written confirmation of order you receive from us, the information contained on this website constitutes an invitation to treat and not an offer. Bedecked Haberdashery reserves the right to decline orders.
    2. Only one special reference code can be used per order.
    3. Discount is given on merchandise only.
    4. your order will not be deemed accepted by us until we have received the price of the Merchandise together with the associated handling charges in cleared funds.
  6. Cancellation
    1. Subject to clause 6.4, you will be entitled to cancel your order by notice to us at any time up to 7 days after the date of delivery of the Merchandise.
    2. If you have received the Merchandise before you cancel your order, then unless under clause 6.4 you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the Merchandise for delivery, you must not unpack the Merchandise when it is received by you and you must send it back to us at our contact address at your own cost and risk as soon as possible
    3. Once you have notified us that your are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the Merchandise in question is returned by you and received by us in the condition it was in when delivered to you. If you do not return the Merchandise delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Merchandise from the amount to be re-credited to you.
    4. You cannot cancel your order if the Merchandise it relates to has been made, cut or altered to your specification or otherwise personalised for you.
  7. Delivery
    1. Delivery will be made to the address specified by you in your on-line order form. Bedecked Haberdashery reserves the right to restrict the delivery of Merchandise to certain areas.
    2. Subject to clause 7.1, we will take all reasonable steps to deliver your order to you within 10 working days of receipt of both your completed order form and payment in cleared funds. If you have not received your delivery within such period, e-mail us at and we will contact the carrier immediately.
    3. You will become the owner of the Merchandise you have ordered when it has been delivered to you. Once Merchandise has been delivered to you it will be held at your own risk and we will not be liable for its loss or destruction.
  8. Returns
    1. You cannot return Merchandise which has been made, cut or altered to your specification or otherwise personalised for you.
    2. In the event that you are dissatisfied with your order because the Merchandise delivered to you is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity or length, notify us on 01833 621 451 within14 days of the date on the delivery note. As long as the merchandise has not been cut or altered by you in any way, shape or form, we will then arrange with you for the Merchandise to be returned and exchanged or refunded to you.
    3. Where you have not notified us in accordance with the returns procedure referred to in clause 8.2, we shall have no liability to refund the cost of any returned Merchandise to you
  9. Liability
    1. If you do not receive Merchandise ordered by you within 10 working days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
      1. to make good any shortage or non-delivery;
      2. to replace or repair any Merchandise that is damaged or defective; or
      3. to refund to you the amount paid by you for the Merchandise in question in whatever way we choose.
    2. The majority of Merchandise displayed on the Website has been purchased by Bedecked Haberdashery from third party suppliers, who in some cases may not be the manufacturers or importers of such Merchandise and therefore cannot give any representation to Bedecked as to the country of origin of such Merchandise, its composition or care instructions. In such cases, it is not possible for Bedecked to make any warranty or representation as to such matters and Bedecked shall have no liability for any loss damage or defects arising from inappropriate treatment of the Merchandise in question.
    3. Where Bedecked Haberdashery has provided instructions in relation to the treatment of any Merchandise ordered (including, without limitation, its cleaning, drying or ironing), then Bedecked shall have no liability in respect of any damage or defect arising from your failure to follow such instructions.
    4. Bedecked shall have no liability in respect of any damage or defect arising from fair wear and tear, wilful damage, your negligence or misuse.
    5. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Merchandise in question under clause 9.1.3 above.
    6. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary permits to purchase goods from our site.
    7. Notwithstanding the foregoing, noting in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
    8. Bedecked gives no warranty or representation as to the accuracy, suitability or reliability of the information and content of this Website for any purpose, which information and content is provided on an "as is" basis.
    9. We shall have no liability for any indirect, direct, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.
    10. We will not be in breach of contract as a result of any delay or failure to perform our obligations as set out in these Terms and Conditions where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
  10. Intellectual Property
    1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, is the sole property of Bedecked Haberdashery. You are permitted to use such material only for the purpose of ordering Merchandise from the Website, and you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material
  11. General
    1. English law shall govern the contract between you and Bedecked Haberdashery, and you and Bedecked submit to the non-exclusive jurisdiction of the English Courts.
    2. If any clause or part of a clause in these Terms and Conditions is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms and Conditions shall remain in full force and effect.